Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Post: Remake Scotland, Muthill Road, Crieff, Perthshire, PH7 4HQ
Telephone: 01764 655733
Email: info@remakescotland.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
- Names and contact details
- Gender
- Pronoun preferences
- Addresses
- Date of birth
- Emergency contact details
- Photographs or video recordings
- Service use history
- Right to work information
- Health information (including medical conditions, test results, allergies, medical requirements and medical history)
- Dietary information (including allergies and health conditions)
- Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
- Information about work, home and living conditions
- Information about support requirements
- Information about lifestyle, interests or personal history
- Criminal offence data
- Records of meetings and decisions
- Information about income and financial needs for funding or personal budget support
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following information to receive donations or funding and organise fundraising activities:
- Names and contact details
- Addresses
- Payment or banking details
- Donation history
- Health information
- Tax payer information (for Gift Aid purposes)
- Gifts in wills
- Visitors to our stores and website
We also collect or use the following special category information to receive donations or funding and organise fundraising activities. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Health information
We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
- Names and contact information
- Customer or client accounts and records
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Information relating to health and safety
We collect or use the following personal information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Recorded images, such as photos or videos
- Purchase history
- Donation history
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following personal information for research or archiving purposes:
- Names and contact details
- Addresses
- Recorded images, such as photos or videos
- Purchase history
- Donation history
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Financial transaction information
- Any other personal information required to comply with legal obligations
- Health and safety information
- Safeguarding information
- Criminal offence data
We collect or use the following personal information for recruitment purposes:
- Contact details (eg name, address, telephone number or personal email address)
- Date of birth
- National Insurance number
- Copies of passports or other photo ID
- Employment history (eg job application, employment references or secondary employment)
- Education history (eg qualifications)
- Right to work information
- Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI orDisclosure Scotland checks)
- Security clearance details (eg basic checks and higher security clearance)
We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Health information
- Sexual orientation information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Witness statements and contact details
- Relevant information from previous investigations
- Customer or client accounts and records
- Financial transaction information
- Information relating to health and safety (including incident investigation details and reports and accident book records)
- Correspondence
We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data.Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent..
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Remake Scotland collects and uses limited personal information (such as contact details and service preferences) to provide and deliver our community reuse, repair, and sustainability services, manage donations and memberships, and communicate relevant opportunities or updates. This processing is necessary to operate effectively as a charity, fulfil requests for goods and services, and support community engagement. In some cases, we may also collect special category information (such as health, religion, or sexual orientation) to support our commitment to equal opportunities, promote inclusion, and deliver our charitable goals. This information is collected only where necessary, with appropriate safeguards, and either with the individual’s explicit consent or under the substantial public interest condition relevant to our charitable work. We believe these uses of personal data are in the legitimate interests of both Remake Scotland and the individuals involved, as they enable us to deliver valued community and inclusion-focused activities. The information we collect is minimal, used only for these purposes, and individuals can opt out of communications or object to processing at any time. We have carefully assessed potential privacy risks and ensure appropriate measures are in place so that the benefits of supporting community reuse, sustainability, and inclusion outweigh any limited impact on individuals’ privacy.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
- Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Remake Scotland collects and uses personal information (such as names, contact details, donation history, and communication preferences) to receive donations, manage supporter relationships, and organise fundraising activities that sustain our charitable work. This processing is necessary to maintain andgrow our funding base, ensure transparency in how donations are managed, and communicate effectively with supporters about opportunities to contribute. We believe this use of personal data is in the legitimate interest of both Remake Scotland and our supporters, as it enables individuals to engage with and support causes they care about, while allowing us to continue delivering community and environmental benefits. We only collect the minimum information required, use it responsibly, and ensure individuals can opt out of fundraising communications or request changes to their information at any time. We have considered the potential impact on individuals and put in place appropriate safeguards, such as limiting the use of data for relevant charitable purposes only. We are confident that the benefits of enabling effective charitable fundraising and community impact outweigh any minimal privacy risks.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Remake Scotland may collect or share limited personal information where necessary to prevent, detect, investigate, or report crime, and to ensure the safeguarding and protection of children and vulnerable adults. This includes carrying out appropriate background or Disclosure Scotland checks for staff, trustees, and volunteers, keeping records of safeguarding concerns or incidents, and cooperating with relevant authorities when required. This processing is necessary and in our legitimate interest to protect the people we work with, maintain a safe environment, and uphold public trust in our charitable activities. It also supports the wider public interest in safeguarding and crime prevention. We only collect information relevant to these purposes, handle it with strict confidentiality, and share it only when lawful and proportionate. All safeguarding and disclosure data is stored securely and accessed only by authorised personnel. We believe the benefits of protecting vulnerable individuals, ensuring safety, and maintain compliance with safeguarding duties clearly outweigh any limited impact on individuals’ privacy, particularly given the robust safeguards and ethical practices we apply.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
- Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Remake Scotland collects and uses personal information (such as names, contact details, and communication preferences) to provide updates about our services, projects, events, and opportunities that may be of interest to our supporters, participants, and community members. This includes contacting individuals with information about changes to our services, community initiatives, and fundraising or volunteering opportunities. This processing is necessary to keep people informed, promote engagement with our charitable work, and ensure transparency and accountability in line with our obligations to the Office of the Scottish Charity Regulator (OSCR) and funding partners who require evidence of communication and engagement. We believe this use of personal data is in the legitimate interests of both Remake Scotland and the ndividuals involved, as it helps us to operate effectively, maintain public trust, and deliver community benefit. We only contact people with relevant information connected to our charitable aims and respect their communication preferences at all times. Individuals can opt out of marketing or update communications at any time. We collect only the minimum personal data needed for these purposes and ensure it is handled securely and used responsibly. We have considered the potential impact on individuals’ privacy and believe that the benefits of keeping our community informed, ensuring accountability, and supporting our charitable objectives outweigh any limited risks, given the safeguards and choice mechanisms in place.
For more information on our use of legitimate interests as a lawful basis you can contact u using the contact details set out above.
- Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Remake Scotland may collect and use personal information for research,evaluation, and archiving purposes in order to understand the impact of our charitable activities, improve our services, and demonstrate outcomes to funders, partners, and regulators. This may include anonymised or aggregated data from participants, volunteers, or service users to assess participation trends, community needs, and the effectiveness of our programmes. This processing is necessary and in our legitimate interest to monitor and evidence the difference our work makes, to inform future service development, and to meet accountability requirements set by funders and the Office of the Scottish Charity Regulator (OSCR). It also supports the wider public interest by contributing to community learning, sustainability, and inclusion initiatives. We only collect the minimum personal information required for these purposes, and wherever possible, data is anonymised or pseudonymised to protect individuals’ privacy. Access to identifiable information is strictly limited to authorised staff, and data is retained only as long as necessary for research or archiving purposes. We believe that the benefits of learning from and evidencing our charitable work, and preserving a responsible record of community activity, outweigh any limited risks to privacy. Robust safeguards are in place to protect personal data and ensure it is used ethically and transparently.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
- Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Remake Scotland collects and uses personal information to comply with applicable legal obligations, including those related to charity law, health and safety, employment law, safeguarding, and financial reporting. This may involve maintaining accurate records of staff, volunteers, donors, and service users, and providing information to regulators, auditors, or other authorities when required by law. This processing is necessary and in our legitimate interest to operate as a responsible charity, ensure legal compliance, protect the rights of individuals, and maintain public trust. It also supports the broader public interest by ensuring transparency, accountability, and lawful management of charitable resources. We collect only the minimum personal information necessary to meet these legal obligations, handle it securely, and restrict access to authorised personnel. The benefits of fulfilling legal requirements and protecting both the charity and individuals clearly outweigh any limited impact on privacy, particularly given the safeguards and proportionality measures in place.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
- Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Remake Scotland collects and uses personal information from job applicants, volunteers, and trustees, including contact details, CVs, references, and other relevant employment or volunteer history, to manage recruitment and selection processes effectively. This processing is necessary to identify suitable candidates, conduct fair assessments, and make informed decisions in line with our organisational and charitable needs. We believe this use of personal data is in the legitimate interest of both Remake Scotland and the individuals involved, as it enables candidates to be considered for opportunities and allows the organisation to recruit the most suitable people to support its charitable objectives. Where necessary, we may also process sensitive information (such as health or disability data) to ensure compliance with equal opportunities legislation, make reasonable adjustments, or carry out pre-employment safeguarding checks, including Disclosure Scotland checks for roles involving children or vulnerable adults. We collect only the information necessary for recruitment purposes, store it securely, and restrict access to authorised personnel. Applicants’ data is retained only for as long as needed to manage recruitment and, where appropriate, for future opportunities with their consent. The benefits of effective, fair, and lawful recruitment outweigh any minimal privacy risks, particularly given the safeguards and transparency measures in place.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
- Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Remake Scotland collects and uses personal information (such as names, contact details, and relevant correspondence or records) to respond to queries, complaints, or claims made by service users, donors, volunteers, or other stakeholders. This processing is necessary to investigate concerns, provide appropriate responses, resolve issues fairly, and improve our services and operations. We believe this use of personal data is in the legitimate interest of both Remake Scotland and the individuals involved, as it ensures that concerns are addressed transparently, efficiently, and respectfully. It allows people to have their questions or complaints heard and resolved while enabling the charity to maintain accountability and public trust. We collect only the minimum information required to manage each query, complaint, or claim, store it securely, and restrict access to authorised personnel. The benefits of resolving issues, improving services, and maintaining trust outweigh any minimal privacy risks, particularly given the safeguards and clear procedures in place.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from:
- Directly from you
- Family members or carers
- Other health and care providers
- Social services
- Charities or voluntary sector organisations
- Schools, colleges, universities or other education organisations
- Previous employers
- NVA
How long we keep information
5. Retention Periods by Record Type
Accounting & Finance
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| Purchase ledger, cash books, payments | 6 years from end of financial year | HMRC requirement |
| Revenue invoices, petty cash, staff expenses | 6 years | Includes VAT records if applicable |
| Capital expenditure invoices | 10 years | Aligns with accounting best practice |
| Supplier correspondence, quotes, tender documents | 3 years | Or longer if required by contract |
| Bank statements, reconciliations | 6 years | |
| Donor correspondence & remittance advices | 6 years | Includes Gift Aid support |
| Gift Aid declarations / deeds of covenant | 6 years after tax year of declaration | |
| Legacies | 6 years after estate wound up | |
| Annual accounts, investment certificates, fixed asset registers | Permanent | OSCR best practice |
Insurance
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| Policies | 3 years after lapse | |
| Claims correspondence & accident reports | 3 years after settlement | |
| Employer’s Liability certificate | 40 years | Legal requirement |
Contracts
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| Contracts with funders, delivery partners, suppliers | 6 years after expiry | Longer if funder specifies |
| Contracts executed as deeds | 12 years after expiry | Statute of Limitations for deeds |
Health & Safety
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| Accident books | 3 years | RIDDOR compliance |
| Risk assessments (general) | Until superseded | |
| COSHH assessments | 10 years if dangerous exposure possible | |
| Asbestos records | 40 years | Legal requirement |
| Disaster recovery / emergency plans | Until superseded | |
| Health & Safety meetings / committee reports | 6 years | Minimum |
Human Resources
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| Job applications / interview records | 12 months (unsuccessful); 6 years (successful) | Employment disputes protection |
| Employment contracts, terms and conditions | 6 years after employment ends | |
| Personnel and training records | 6 years after employment ends | |
| Payroll and wage records | 6 years | HMRC requirement |
| Sickness records (SSP / SMP) | 6 years | |
| Maternity pay records | 6 years | |
| Death benefit nomination / revocation forms | 6 years after payment |
Pension Scheme
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| Trust deed, rules and approvals | Life of scheme | |
| Statement of principles / investment policies | 12 years |
Intellectual Property
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| Agreements, licences, assignments | 6 years after expiry | |
| Certificates of registration | 6 years after cessation |
Property
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| Leases and licences, maintenance contracts, service agreements | 15 years after end | |
| Sub-letting agreements | 12 years after end |
Young People / Safeguarding
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| Tracking records, profile forms, outcome surveys | Until age 21 (children) or 25 (vulnerable adults) | Safeguarding best practice |
| Next of kin and medical forms | Until age 21 / 25 or 3 months after programme end if no ongoing support | |
| Parental consent forms | Until age 21 / 25 |
Volunteers
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| Volunteer application forms, tracker records | 1 year after exit (unsuccessful); 6 years after exit (active) | GDPR justification required |
| Contact details | 3 years | Personal contact information only |
| Volunteer role, diversity data | Indefinite | Necessary for ongoing tracking and reporting |
Quality & Compliance
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| QA reports, self-assessments | 5 years | |
| Complaints / feedback | 1–2 years | Depends on nature of complaint |
Contract / Funding Audit Records
| Record Type | Paper / Electronic Retention Period | Notes |
|---|---|---|
| Funders’ audit files (ERDF, public sector) | As required by funder | Longer retention overrides standard periods |
Who we share information with
Data processors
IT & Website Provision
This data processor does the following activities for us: They manage our IT systems, website updates and membership records.
Accountants
This data processor does the following activities for us: They process our annual accounts and access payroll information.
Others we share personal information with:
- Insurance companies, brokers and other intermediaries
- Charities and voluntary organisations
- Care providers
- Organisations we need to share information with for safeguarding reasons
- Emergency services
- Professional advisors
- Legal bodies or authorities
- Local authorities or councils
- Relevant regulatory authorities
- External auditors or inspectors
- Organisations we’re legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
- Current employers
- Previous employers
- Suppliers and service providers
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113